Delivery information and options
Standard delivery is arranged via the UK Royal Mail to UK addresses. Delivery to all non-UK addresses will be arranged via postal service that customers select at checkout.
Standard delivery does not require a signature and the dimensions of our packaging may mean that product is deposited on your property and not through standard letter boxes. Altruvita cannot accept liability for product that is lost or stolen resulting from this practice.
Specific delivery arrangements can be made by contacting us at the time of ordering.
Orders are processed within 48 hours and dispatched via Royal Mail.
For UK orders, although Royal Mail First Class aims to deliver the next working day including Saturdays, it normally takes longer than this.
Orders outside of the UK can vary depending on location.
There is no guarantee on delivery timescale.
Delivery to UK addresses is free of charge on orders over £25 (as of 23rd October 2021) via 1st class standard service – not signed for. If customers require a signed for and tracked service this is available on request.
In the event that charges are necessary these will be communicated directly to customers and postal rates charged at cost for UK domestic delivery at the current 2022 Royal Mail rates.
All postage to non UK addresses will be charged at Royal Mail / Parcelforce rates at the time of ordering. Rates may be changed without notice as rates change. Please note that any scheduled Royal Mail price increase will be applied without notice.
Any duties payable are the responsibility of the receiving customer.
On acceptance of your order we will confirm that it is being processed via e-mail.
Please login to your account to see the current status of your delivery. If you are concerned that your order is not received as expected please contact us.
If for any reason you are not completely satisfied with your order please contact us within 7 days of receipt of your parcel, and our team will assist you by arranging the return of the item(s) being returned. You will need to quote your order reference number when contacting us.
You must contact us before returning an item to request a returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of delivery back to our UK address. For reasons of hygiene, we are unable to offer this returns policy on items that have been opened.
In addition to our returns policy, distance selling regulations provide you with the legal right to cancel your order within seven working days from the date of receipt of the merchandise (see return policy above). Our Terms and Conditions do not affect your statutory rights.
We require that you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition.
Your statutory rights are not affected.
Payment is taken at the time of ordering.
Refunds are generally expected to be processed within 30 working days but may take longer to appear on your account depending on your banking provider.
Please contact us by telephone on 020 7193 8838 or by e-mail at firstname.lastname@example.org with all billing enquiries.