Help and Frequently Asked Questions

We have tried to anticipate questions and answer them on the website. We will review this continuously and add questions to the FAQ section as they are received.

If you have specific queries please e-mail customerservice@altruvita.com and we will respond as soon as possible.

Below are questions about the website, orders, subscriptions, and accounts. We have prepared separate pages of FAQs about our products: Air Pollution Formula CoQ10 Curcumin+ Green Tea Extract Happy Tum Hops and Dreams Lycopene For HerLycopene For Him Magnesium Selenium Vitamin C Vitamin D Vitamin E Xanthohumol+  Xanthohumol+ Skin


Subscriptions

  • Delivery monthly or every two months, depending on product.
  • Depending on product and recommended dosage, subscriptions are for one year (12 bottles or 6 bottles) or six months (6 bottles or 3 bottles).
  • A bottle: 60 capsules in one labelled container of our product, unless otherwise described on the website product page.
  • You can skip a delivery or cancel any time by going into your account settings.
  • Free shipping within the UK.
  • Price includes 20% VAT for orders in the UK.

Placing an order online

When you place an order through the website, we will send an e-mail to confirm that we have received the order. All orders are subject to our Terms and Conditions of Online Sale.

Orders placed through the website represent an offer to receive specific goods or materials. We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any content that you have ordered we will inform you as soon as possible. In the event that material and content is part of an order and we cannot contact you, we will send what we have available.

My account

You may alter your details in ‘My account’ at any time by logging in. Please consider that if you amend a delivery address after an order has been processed, this may not affect the destination.

Forgot your password

If you forget your password we will e-mail a reminder. Please use the ‘forgotten your password’ link provided.

Order history

You account will provide a record of purchases made.

Copyright

You may download such material and content onto a SINGLE computer hard drive for your personal use. Any other use of the material and content of this Website is strictly prohibited. You may not (and assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

© 2018 Altruvita. All the material at altruvita.com is protected by copyright, which is owned by Altruvita. This content has been made available for your personal non-commercial use only.

Contact us

By telephone on +44 (0)20 7193 8838

By e-mail on customerservice@altruvita.com

By mail at  Altruvita, Ground Floor, 2 Harley Street, London, W1G 9PA, UK

Altruvita is a company registered in the UK. Company registered number  8419471.

Registered company address:

Maple House
Rookery Road
Monewden
Suffolk, IP13 7DD